Checking in at Newark one day, the Midway Airlines gate agent was in a surly mood. I watched her verbally abuse almost everyone in front of me in one way or another. As I reached the podium, I took out my pocket Day-Timer and looked at her name badge.
I said, "Good afternoon Grace, may I ask your last name?" and prepared to write it down.
Somewhat surprised, she looked at me menacingly and asked, "Why do you want my last name?"
I responded, "Because I am writing a book on the best and worst of air travel. Guess which section you're going to be in."

--Jack Koestner, jaxson@interaccess.com

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